Refund policy

(1) Introduction

We hope that your purchase is perfect for you, however, if your purchase is not exactly what you had in mind, we accept returns or exchanges within 14 days. 

This returns & exchanges policy applies to customers irrespective of your geographical location. This policy does not affect any statutory rights you may have (under such consumer rights legislation that may be currently enacted).

(2) Returns & Exchanges

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 14 days following the date of receipt of the product; (b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new; (c) you comply with the returns procedure set out below, and (d) none of the exclusions set out below apply.

(3) Returns & Exchanges procedure

In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return or exchange. Please email

Any product returned to the wrong address will be considered not received and no refund will be granted. The purchaser will be responsible for paying postage costs associated with returns under this policy unless a prior agreement is reached.

Diane Bergeron Design is not responsible for lost packages or items that are damaged in return shipping, and therefore strongly suggest you pack all items carefully and track all items when posting. Please include full name and order number to avoid any delays in processing your refund. Please ship returns to:

(4) Exclusions

The following kinds of products may not be returned or exchanged under this policy: (a) All customised/personalised products eg monogrammed items; (b) any product made to your specification.

(5) Refunds

We will refund or credit the full price of any product properly returned by you in accordance with the terms of this returns & exchanges policy excluding the original delivery charges, duties, taxes and the costs of returning the product to us unless a prior agreement is reached. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 14 days of the day, we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): (a) we will not refund or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product, and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.