Shipping policy

Shipping Rates

Australia Only
Shipping Method Order Total Delivery Timeframe Shipping Cost
Standard $0.00–$99.99 2 to 8 business days $10.00 AUD
Standard $100.00–$199.99 2 to 8 business days $15.00 AUD
Standard $200.00 and up 2 to 8 business days $20.00 AUD
Express $0.00–$99.99 1 to 4 business days $15.00 AUD
Express $100.00–$199.99 1 to 4 business days $25.00 AUD
Express $200.00 and up 1 to 4 business days $40.00 AUD


Regular Shipping Rates

We currently ship to the following countries and regions

    Australia
    See above

    United States
    Standard — 10 to 27 business days | Calculated at checkout
    Express — 6 to 7 business days | Calculated at checkout

    New Zealand
    Standard — 7 to 12 business days | Calculated at checkout
    Express — 6 to 7 business days | Calculated at checkout

    United Kingdom
    Standard — 12 to 27 business days | Calculated at checkout
    Express — 9 to 12 business days | Calculated at checkout

        Carriers

        Shipments are delivered via various carriers depending on the product and your location.

        From Australia to Australia:

        • TNT
        • Australia Post
        • Sendle (Couriers Please, Fast Way)

        From Australia to the countries listed above:

        • DHL
        • Australia Post

        From the United States to the United States (Fabric Only)

        • FedEx
        • USPS

        Your purchase will be packed and sent to you within two working days of placing your order unless otherwise stated or the order is marked as a "pre-order".   

        Shipping rates and estimated delivery time from dispatch

        Duty & Taxes

        Please note, for orders placed outside of Australia we use the incoterm Delivered At Place (DAP) and may be subjected to import duties and/or taxes according to regulations of your country of delivery, which Diane Bergeron cannot be held responsible for. These will remain the responsibility of the customer. We recommend contacting local customs regarding taxes and duties payable before placing your order. 

          Returns

          Please note customers will be responsible for the shipping costs incurred for returning items. Shipping costs are non-refundable.

          Please refer to our refund policy for more information

          If you have any questions, please get in touch with us at hello@dianebergeron.com, and we will be happy to help.