Here you will find our most frequently asked questions. If there’s anything we haven’t answered please feel free reach out: 


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To use the discount code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping bag. Underneath the items added is a “Discount Code” input. Enter your Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual.

Please Note: Promotional / Discount codes can only be used once and cannot be combined with any other discount or promotion.

All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 – 14 business days for the refund to reach your account. Your refund will exclude any shipping costs, import duties and taxes.

For all return enquiries please refer to our Refund Policy

Your tracking information will be emailed to you as soon as your order leaves our facility; we recommend keeping an eye on your spam folder as well as your inbox since a lot business emails are directed there automatically!

All confirmation emails are sent from orders@dianebergeron.com. Please contact us by email with your full name and order number and we will confirm your order.

To protect your security, we only accept orders online. To place an order please use the shopping cart on our website – our friendly staff will be happy to help you out using the live chat feature.


Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.


You may cancel your order up until your order has begun being processed. To cancel your order please get in touch with us as soon as possible.

Contact our Customer Services team, providing your order number, name, home address, details of the order and, where available, your phone number and email address.

We always strive to have your goods delivered in perfect condition, if you do receive a faulty or damaged item please contact us at Diane Bergeron Support and we will try to put this right as quickly as possible.

All faulty or damaged goods need to be reported to us within 14 days.

Please note terms of exchanges are covered in our
Refund Policy

Once we have received and processed your return, we will ship the replacement item to you.

We want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations, we will be happy to offer you a replacement, refund or exchange. It is of the upmost importance to Diane Bergeron Design to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do.

Please refer to our Refund Policy for more information.